We want our customers to be extremely satisfied with their purchase. When a customer orders an announcement, card, or invitation, we work closely with the customer to get it just right. As we create the card, we send proofs to you for you to review. If you don’t like something on the proof, we’ll change it! We want to be sure you’re absolutely satisfied before we send your order to print. If we cannot get your proof the way you want it, we’ll refund 100% of your money. Because cards can be reproduced easily, we do not offer refunds after your cards have shipped.
We do offer a satisfaction guarantee on all other items purchased on our site. Contact us within 15 days of placing your order, and we’ll tell you how to return it. Once we have received it back in the condition it was shipped, we will issue the refund. We do not refund shipping and handling charges and we will not pay to have the item returned to us. We charge a 15% restocking fee on all returns.